Taking care of your business
When it comes to support, we know how much you value the personal touch, especially when you have an urgent question or issue.
Here’s everyone you might need to get in touch with from either a sales or support perspective.
Sales Support
Our Sales Support team is your main point of contact, collaborating closely with sales, partner support, and tech teams to handle new business, in-life support, and renewals.
Matt Vairy
Business Development Manager
07889 561063 | mattvairy@plan.com
As Business Development Managers, we assist in delivering customer pitches, platform demos, in-house training, and account reviews. We guide growth through key performance data analysis and discuss opportunities and solutions.
Our Account Managers excel in pre-connection support, sales queries, bespoke arrangements, and business plans. Specialising in upsells, upgrades, and renewals, they deliver tailored solutions for your success.
Implementation
Our dedicated onboarding specialists will work with you to achieve a smooth transition to plan.com for all your customers, as well as assistance on all aspects of account set up, connections, SIMs, my.plan configuration and any other queries you may have during the onboarding process.
DarRen WEBB
Onboarding Specialist
First line support
Your highly skilled agents are dedicated to adopting a focused and responsive approach, tailored to meet the unique needs of both you and your business. They are committed to providing efficient post-connection support and addressing any queries promptly.
Matt Tierney
First Line Support Team Lead
ASHLEY JHONSON
First Line Partner Implementation & Technology Agent
Patrick Douglas
First Line Partner Implementation & Technology Agent
03332 422157
(Option 2)
partnersupport@plan.com
Second Line Tech Support
All supported by our team of four IT Technical Specialists, our 2nd line tech support ensures that you receive expert assistance in addressing any technical-related concerns and queries.
Ross Skillicorn
Partner Implementation & Technology Agents Manager
Vinnie Sotirov
Second Line Partner Implementation & Technology Agent
Richard Brown
Second Line Partner Implementation & Technology Agent
Ciaran Stephens
Second Line Partner Implementation & Technology Agent