PRO EUROPE
UNLIMITED CALL ADD ON
Our exclusive Pro Europe add on enables you to make calls from the UK to people in the plan.com Europe Zone while staying in control of your costs.
Pro Europe gives you an unlimited allowance of calls from the UK to more than 40 destinations within our Europe Zone throughout your contract1.
1 Fair usage thresholds apply. Please refer to the Terms & Conditions below for more details.
MOBILE TARIFF COMPATIBILITY
Pro Europe is only available to customers with specific tariff packages, can only be added to new connections and renewals, and cannot be added or removed after a service has connected.
| Single | Sharer | MBB | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Essential | Gold | Platinum | Essential | Gold | Platinum | Essential | Gold | Platinum | |
| Yes(2) | Yes(2) | Yes(2) | Yes(3) | Yes(3) | Yes(3) | No | No | No | |
HOSTED TARIFF COMPATIBILITY
Pro Europe is only available to customers with specific tariff packages, for calls only. It can only be added to new connections and renewals, and cannot be added or removed after a service has connected.
| Hosted 0 | Hosted 2000 | Hosted Unlimited | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Essential | Gold | Platinum | Essential | Gold | Platinum | Essential | Gold | Platinum | |
| No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | |
Europe zone
The plan.com Europe Zone includes the following destinations. Map is for illustrative purposes only.
Maritime, satellite and airborne networks are not included, even though they may be based in Europe.
- Austria
- Belgium
- Bulgaria
- Canary Islands
- Croatia
- Cyprus (Republic of)
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- French Guiana
- Germany
- Gibraltar
- Greece
- Guadeloupe
- Guernsey
- Hungary
- Iceland
- Isle of Man
- Ireland (Republic of)
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Martinique
- Monaco
- Netherlands (The)
- Norway
- Poland
- Portugal
- Reunion Islands
- Romania
- Saint Barthélemy
- Saint Martin
- San Marino
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Vatican City
TAILOR YOUR EXPERIENCE
my.plan is packed full of powerful insight and features designed for businesses of any size.
However, every business is different and so is every user.
That’s why we’ve introduced three levels of Tariff – Essential, Gold and Platinum – so you can choose the level of insight, control and support that fits your business needs.
terms & conditions
These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).
General
These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).
We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.
References to Plan in these terms and conditions are to Plan Communications Limited, registered under company number 010273V, with registered offices at No.5 Victoria Street, Douglas, Isle of Man, IM1 2LR.
Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.
Description
Our exclusive Pro Europe international call Add-On enables you to make calls from the UK to people in the plan.com Europe Zone while staying in control of your costs.
Pro Europe gives you an unlimited allowance of calls from the UK to more than 40 destinations within our Europe Zone throughout your contract (fair usage thresholds apply).
Compatibility
The Pro Europe Add-On is available on all mobile tariffs with 5GB of data or greater, and our Hosted 2,000 and Hosted Unlimited tariffs.
International usage (Europe)
When a Customer makes a call from inside the UK to a foreign country, this is considered International usage. For the avoidance of doubt, calls from the UK to destinations in the Europe Zone are considered International usage.
Calls to these numbers (as applicable) will be deducted from the Pro Europe . If an allowance is exceeded, calls will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
plan.com Europe zone
The allowances provided by our Pro Europe Add-On is available in all destinations in the plan.com Europe Zone. The destinations that are included in the Add-On are:
- Austria
- Azores
- Belgium
- Bulgaria
- Canary Islands
- Croatia Cyprus (Republic of)
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- French Guiana
- Germany
- Gibraltar
- Greece
- Guadeloupe
- Guernsey
- Hungary
- Iceland
- Isle of Man
- Jersey
- Ireland (Republic of)
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Madeira
- Malta
- Martinique
- Monaco
- Netherlands (The)
- Norway
- Poland
- Portugal
- Reunion Islands
- Romania
- Saint Barthélemy
- Saint Martin
- San Marino
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Vatican City
Limitations
Pro Europe Add-On usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call is received). Pro Europe usage does not include calls back to the UK from outside of the UK.
International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Europe allowances.
International calls are charged by the minute, with a one-minute minimum call charge.
Fair usage
The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:
The Fair Use Threshold for Pro Europe is 3,000 minutes per service per month.
If, at the absolute discretion of plan.com, it is our opinion that your call usage materially exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.
When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call usage.
If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.
Such action may include, but is not limited to:
- Removing the Pro Europe Tariff add-on
- Transferring you to a tariff that does not include unlimited texts or calls
- At our absolute discretion, suspending, modifying or restricting the use of your services
- Withdrawing access to the service indefinitely
- Termination of contract, which may also include contractual termination fees
Click here for more information on our Fair Usage Policy: www.plan.com/fairuse
Charges
Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.
Additional charges (out of bundle charges)
A Customer will incur Additional Charges where call or text usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On that has been applied.
The reporting of usage can be subject to delay.
Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’. More information can be found in our Pricing Guide – Additional Charges.
Calls to special numbers such as premium or non-geographic numbers will not be deducted from the Pro Europe Add-on allowances and will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
versions
What's changed?
This is the latest Pro Europe tariff guide dated April 2022.
We’ve updated the following elements:
- Combined content from Hosted & Mobile Pro Europe guide
- Consolidated Terms and Conditions for user ease